Alpaca Scarf 30-200cm

Privacy Policy:
Lily&Kirkby operates www.lilyandkirkby.co.uk It is Lily&Kirkby's policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors
Like most website operators, Lily&Kirkby collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Lily&Kirkby's purpose in collecting non-personally identifying information is to better understand how Lily&Kirkby visitors use its website. From time to time ,Lily&Kirkby may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Gathering of Personally-Identifying Information
Certain visitors to Lily&Kirkby websites choose to interact with Lily&Kirkby in ways that require Lily&Kirkby to gather personally-identifying information. The amount and type of information that Lily&Kirkby gathers depends on the nature of the interaction. For example, we ask visitors who sign up at Lily&Kirkby to provide a username and email address. Those who engage in transactions with Lily&Kirkby are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Lily&Kirkby collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with Lily&Kirkby. Lily&Kirkby does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics
Lily&Kirkby may collect statistics about the behaviour of visitors to its websites. Lily&Kirkby may display this information publicly or provide it to others. However, Lily&Kirkby does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information
Lily&Kirkby discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Lily&Kirkby behalf or to provide services available at Lily&Kirkby website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors, and affiliated organizations may be located outside of your home country; by using Lily&Kirkby website, you consent to the transfer of such information to them. Lily&Kirkby will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Lily&Kirkby discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Lily&Kirkby believes in good faith that disclosure is reasonably necessary to protect the property or rights of Lily&Kirkby, third parties or the public at large. If you are a registered user of Lily&Kirkby's website and have supplied your email address, Lily&Kirkby may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Lily&Kirkby and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Lily&Kirkby takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Lily&Kirkby uses cookies to help Lily&Kirkby identify and track visitors, their usage of Lily&Kirkby website, and their website access preferences. Lily&Kirkby visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Lily&Kirkby. websites, with the drawback that certain features of Lily&Kirkby websites may not function properly without the aid of cookies.

Business Transfers
If Lily&Kirkby, or substantially all of its assets, were acquired, or in the unlikely event that Lily&Kirkby goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Lily&Kirkby may continue to use your personal information as set forth in this policy

Ads
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Lily&Kirkby and does not cover the use of cookies by any advertisers.

Policy Changes
Although most changes are likely to be minor, Lily&Kirkby may change its Privacy Policy from time to time, and in Lily&Kirkby sole discretion. Lily&Kirkby encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a Lily&Kirkby account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Returns
Please email us at enquiry@lilyandkirkby.co.uk
These must be received back within 14 days of your purchase date. Customers are responsible for all return shipping costs and you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
“return to sender” will not be refunded.

To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging with all tags
Free from foreign smells (ie: tobacco, pet, perfumes)
Apparel: Folded nicely (not rolled or crumpled)

Several types of goods are exempt from being returned. Non-returnable items include:
Gift cards
Products in the sale
Personalised merchandise
Supplementary costs (for example if you chose a type of delivery other than the free standard delivery offered by us or gift wrapping)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within14 days.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll be able to exchange it for an alternative product of the same value, or be able to pay the difference should the exchange product be of a higher value..

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Special Circumstances
Defective Items Received
If you feel the product you received is defective, please submit an email, within 5 days of delivery date, to customer support at enquiry@lilyandkirkby.co.uk with subject “Item was received defective”. Please attach photos in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will reach back out to you within the next business day of your email with follow up instructions to be determined on a case by case basis.
In order to resolve the issue as quickly as possible, please DO NOT attempt to send defective items back as a return.

Order Discrepancy
If you feel the product delivered is not the product you ordered, please submit an email, upon delivery, to customer support at enquiry@lilyandkirkby.co.uk, with the subject line “Order Discrepancy”. Please attach photo(s) of the item(s) you received. Our team will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items.

Order Cancelations & Edits
Order Cancelation
Please be aware that if the warehouse has started processing an order for shipping, it cannot be cancelled.
In order to attempt an order cancelation before processing, you must send an email immediately after placing your order to customer support at enquiry@lilyandkirkby.co.uk, with the subject line “Cancel Order”.

Order Edits
Once an order has been submitted, we are unable to edit that order.
If you need to change a ‘ship to’ address, please notify customer support immediately after placing the order at enquiry@lilyandkirkby.co.uk.
If your order has already been processed by the warehouse, the order will be shipped to the address submitted at the time of purchase.

It is the customer’s responsibility to make sure that information entered on an order is correct before submitting an order. Lily&Kirkby is not responsible for replacing orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by the customer placing the order.
If you have any questions or concerns, we will be happy to help! You may email us anytime at enquiry@lilyandkirkby.co.uk.

Lily&Kirkby reserves the right to change our return policy without notice.

Alpaca Scarves - 30cm

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